Privacy Policy
Information we collect
We collect personal information to operate our Services and support your Shopify store:
- Contact and account details: name, email, phone, business address, store domain, and account credentials you provide.
- Order and customer data: items purchased, order IDs, billing/shipping addresses, emails, phone numbers, and fulfillment history as needed for logistics automation.
- Fulfillment and carrier data: tracking numbers, label references, carrier names, service levels, delivery status, and timestamps.
- Technical and usage data: IP address, device and browser type, log files, API/webhook events, and app interaction metrics.
- Authentication tokens: OAuth tokens required to securely connect your Shopify store to our app.
- Support communications: messages and attachments you send to our support team.
How we use information
- Provide and improve services: automate shipping workflows, generate labels, update tracking, and enhance performance and reliability.
- Operate integrations: connect with Shopify and carriers to process orders and fulfill shipments accurately.
- Communications: send operational notices, updates, and respond to support requests.
- Security and fraud prevention: monitor, detect, and prevent abuse; protect accounts and our platform.
- Legal compliance: meet regulatory, tax, and audit requirements; enforce terms and policies.
Cookies and tracking
We use cookies and similar technologies to power core functionality, remember preferences, and run analytics. For Shopify cookie details, see Shopify’s cookie policy. You can manage cookies in your browser settings; blocking cookies may impact certain features.
Information from third parties
We may receive information from:
- Shopify: store and order data via APIs and webhooks to operate the app.
- Payment processors: payment confirmation metadata to complete transactions.
- Shipping carriers and logistics providers: tracking events and label information to fulfill orders.
- Analytics and tooling vendors: service diagnostics and performance metrics to improve reliability.
How we disclose information
We do not sell your personal information. We may disclose personal information to:
- Service providers: IT, hosting, customer support, analytics, payment, and shipping partners who perform services on our behalf.
- Platform partners: Shopify, to enable and support integration features.
- Affiliates: within our corporate group, to operate and improve the Services.
- Legal and compliance: to comply with law, enforce our terms, or protect rights, safety, and property.
- Business transfers: in connection with mergers, acquisitions, or reorganizations, subject to this Policy.
Over the past 12 months, we disclosed identifiers, commercial information, and internet activity to service providers solely to operate our Services. We do not use or disclose sensitive personal information to infer characteristics.
Your rights
Depending on your location (e.g., GDPR in the EU/EEA, CCPA/CPRA in California), you may have the right to:
- Access: request a copy of your personal information.
- Correction: update inaccurate or incomplete data.
- Deletion: request that we delete personal information, subject to legal obligations.
- Restriction/objection: limit or object to certain processing.
- Data portability: receive your data in a usable format.
- Opt-out of marketing: unsubscribe from marketing communications at any time.
To exercise these rights, contact us at tech.support@oneeasystop.com. We may need to verify your identity to process requests.
Data retention
We retain personal information only as long as necessary to provide the Services, comply with legal obligations, and resolve disputes. Operational logs (including webhook and carrier events) may be retained for up to 30 days for troubleshooting and compliance, after which they are securely deleted or anonymized unless a longer period is required by law.
Security
We implement administrative, technical, and physical safeguards designed to protect personal information, including encrypted transport (TLS), access controls, and limited access on a need-to-know basis. No security measure is perfect, and information may not be secure in transit over the Internet. Please use secure channels for sensitive communications.
User-generated content
If you submit reviews or other content to public areas of the Services, that content may be publicly accessible. We are not responsible for how others use content you make public.
Third-party links
Our Site may link to third-party websites or platforms. Their privacy and security practices apply to any information you provide to them. We are not responsible for third-party content or practices.
Children’s data
The Services are not intended for children, and we do not knowingly collect personal information from individuals under 16. If you believe a child has provided personal information, contact us to request deletion.
Changes to this policy
We may update this Privacy Policy to reflect changes in practices, operations, or legal requirements. We will post updates on this page and revise the “Last updated” date.
Contact us
Questions or requests regarding privacy can be sent to:
Email: tech.support@oneeasystop.com
Address: [2300 NW 102nd Pl, Doral, FL 33172, Estados Unidos]